Manage OnRamp Notifications and Email Settings

Last updated: July 10, 2026

Keeping your team and customers informed doesn’t have to be manual. OnRamp’s notification and email settings let you control weekly summaries, task reminders, and system-generated emails — all from two places in the app.

Enabling, Disabling, and Customizing System Emails

To manage system-generated emails across your entire organization:

  1. Go to Settings from the left navigation.

  2. Click Emails.

Emails are grouped into three categories:

Customer Emails

  • Customer Invitation

  • Customer Portal Access Request

  • Customer Task Reassigned

  • Overdue Tasks

  • Project Invitation

  • Tasks Reminder

  • Tasks Starting Today

  • Upcoming Tasks

  • Weekly Summary

Project Activity Emails (for Customers & Organization)

  • Comment

  • Help Request

  • Project Completed

  • Project End Date Updated

  • Project Note

  • Task Nudge

  • Task UnBlocked

Internal Emails

  • Export Finished

  • Import Finished

  • New Organization User

  • Note Mention

  • Object Sharing

  • Password Changed

  • Password Reset

  • Project Created

  • Project Owner Changed

  • Project User Added

  • Task Assigned

  • Task Completed

  • Task Due Date Changed

  • To-do Reminder

For each email, click Preview to see the message content, or use the toggle to enable or disable it. If available, click "customize" to create your own template.

⚠ Heads up: Disabling system emails may cause confusion or delays for your customers and internal users. Proceed with caution.

Tips & Troubleshooting

  • Reminder and summary settings apply globally across all projects.

  • Emails with only "System default" option are standardized and not editable, but your organization’s name, logo, and color scheme will be applied automatically.

  • If a user reports not receiving a notification, verify their role and email status, and confirm notifications are enabled in both Accounts → Notifications and Settings → Emails.